Refund & Exchange Policy
At Zeyoor, we value your trust and strive to provide the best possible experience with our premium leather products. Our refund and exchange policy ensures fairness and transparency while protecting your rights as a customer.
Product Warranty
We stand by the quality of our products. All Zeyoor products come with a 1-year warranty covering:
- Stitching issues
- Leather durability problems
If your product encounters any of these issues, we will offer a free replacement or repair. Customers are responsible for shipping the item back to us, and we will cover the cost of reshipping the repaired or replaced product to you.
Returns
We accept returns under the following conditions:
- The product is unused and in its original packaging.
- Personalized products or gifts are not eligible for return or refund.
If you receive a faulty or incorrect order, we will replace it free of charge. For all other returns, the customer will bear the return shipping cost.
Exchanges
We do not charge any fees for exchanges or replacements. However, customers are responsible for handling the return shipping.
Refunds
Refunds will:
- Be processed within 7-10 working days after receiving the returned product.
- Be issued to the original form of payment, including the shipping costs.
How to Initiate a Return or Exchange
To initiate the process, please contact us on WhatsApp at 0327-2532118 and provide:
- Your Order ID
- Clear photos of the product
- A short video showing the product’s condition
We will review your request and guide you through the return process.
Quality Assurance Commitment
At Zeyoor, every product is crafted with care and undergoes strict quality checks before shipping. While rare, if something falls short of expectations, our refund and exchange policy ensures that you are fully covered.
We are dedicated to building a community of customers who appreciate the timeless beauty and durability of premium leather.