Privacy Policy

Last updated: November 18, 2024

This Privacy Policy describes how Zeyoor (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zeyoor.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and Services.

Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing and shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, and other security details for account access.
  • Customer support information: Information included in communications with us, such as messages through the Site or Services.
Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include:

  • Device information, browser details, and network connection.
  • IP address and interaction history with the Site and Services.
Information We Obtain from Third Parties

We may obtain information from third parties, including:

  • Vendors and service providers supporting our Site and Services, such as Shopify.
  • Payment processors collecting information to process transactions.

Any third-party information is treated in accordance with this Privacy Policy. See the section Third Party Websites and Links for more details.

How We Use Your Personal Information

  • Providing Products and Services: To process your orders, fulfill requests, and provide you with product updates, shipping, and returns.
  • Marketing and Advertising: To send promotional communications, emails, and advertisements tailored to your interests.
  • Security and Fraud Prevention: To protect user data, prevent fraudulent activity, and secure your account.
  • Service Improvement: To respond to your inquiries, improve Services, and enhance customer experiences.

Cookies

We use Cookies to improve the Site, personalize your experience, and run analytics. For specific information about Shopify-related cookies, visit Shopify’s Cookie Policy. You can manage Cookies through your browser settings, though blocking them may impact functionality.

How We Disclose Personal Information

We may disclose your information to:

  • Vendors and service providers: For services like payment processing, order fulfillment, customer support, and analytics.
  • Marketing partners: For advertising and promotional campaigns.
  • Affiliates: Within our corporate group to support operations.
  • Legal purposes: To comply with laws, enforce terms, or protect rights.

Third-Party Websites and Links

Our Site may link to third-party platforms. We are not responsible for their privacy or security practices. Review their terms independently before engaging.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from children. If you believe a child has provided personal information, contact us to request deletion.

Security and Retention of Your Information

We take appropriate measures to secure your information, though no system is entirely impenetrable. Retention depends on legal, operational, or contractual obligations.

Your Rights

Depending on your location, you may have rights to:

  • Access your information.
  • Request deletion or correction of your data.
  • Opt-out of marketing communications.
  • Withdraw consent for data processing.

You can exercise these rights by contacting us using the information below.

Complaints

If you have concerns about how your data is processed, contact us. You may also file complaints with local authorities as applicable.

Contact

For questions or to exercise your rights, reach out to us at:

  • Email: info@zeyoor.com
  • Mailing Address: Zeyoor, S.I.T.E Area Karachi Pakistan Karachi, Sindh, Pakistan.